Whether your business is on the cusp of an ISDN switch-off or simply looking for new and innovative ways to boost productivity, VoIP is worth considering.
With a VoIP phone system, you benefit from nearly unlimited features that respond to future innovations and seamlessly integrate with other business tools.
Many companies need help to afford a traditional PBX system and the hardware it takes to support an entire office. VoIP is a fraction of the cost and requires only the Internet and an IP phone or smartphone to access its services.
A VoIP system also eliminates expensive international calling costs by letting team members connect over the Internet for free or at half the rate of a landline-based call. Depending on the nature of your business, this may be an incredible savings!
In addition, VoIP systems offer features like auto attendants, hold music, call transfer, call recording, IVRs (interactive voice response), internet faxing, and integration with other business tools. These features are relatively inexpensive with traditional phone lines. Your team can stay connected and productive anywhere on their phones or laptops.
Improve Customer Service
As your business grows, the need for your team to be available to answer customer queries increases. VoIP allows you to provide multiple ways for customers and employees to reach you, including chat, text, and phone.
VoIP systems can offer advanced functionalities like call routing, call recordings, voicemail-to-email transcriptions, and more. This help reduces call times and improves customer satisfaction.
With the right business VoIP provider, calls can ring on employee mobile phones, tablets, and desk phones. This means that team members are always within reach. Calls can also be forwarded to other employees if the first one is busy or unavailable, which helps eliminate excessive wait time. This also makes it easier for teams to handle calls on the go.
With VoIP, team members can easily connect regardless of their location. This is great for collaboration and ensuring everyone is on the same page. The best providers offer features like instant group messaging that boosts bandwidth, video meetings, and contact management all in one platform.
Additionally, call routing options to allow urgent calls to ring on multiple devices (desk phones, tablets, and personal cell phones). This way, the person who needs to talk to someone can always be reached, and the rest of the team can continue working without interruption.
How to VoIP system on Ooma and how can it help? A VoIP phone system allows employees to work from home or anywhere with an internet connection. This level of flexibility is increasingly important as many businesses shift to remote and flexible schedules and fully digital processes.
With today’s workplace embracing flexible schedules and remote work, businesses must adapt to their employees’ needs. With VoIP, this is easy to do.
For example, a caller can have their business phone number ring to their office desk for the first few rings and then to their cell phone if it goes unanswered. This means calls are often answered, and urgent concerns aren’t lost in the shuffle.
Additionally, VoIP systems aren’t tied to landlines. Employees can take their VoIP phone and use the same number if they move offices or locations. This is especially helpful for those who travel often or are always on the go. Additionally, VoIP provides options like voicemail-to-email and on-hold music so employees can manage their communications.
If your company is growing, a VoIP system lets you easily add lines to accommodate new staff members. You can also reassign existing lines or remove them entirely as needed, and you don’t have to worry about expensive hardware upgrades.
Additionally, many VoIP providers offer features that can help you improve collaboration with other systems and tools. For instance, they can integrate with a CRM to make it easier for customer service agents to track crucial information from incoming calls or messages.
A VoIP phone system is also mobile, so your team can stay productive even if they’re working from home or other remote locations. You can even use your business number on your employee’s devices, which can be helpful for people who travel often or need to be flexible with their schedules.